Help and Support

This website is for the sole purpose of selecting and managing Lifestyle Benefits, a feature of the Club Lloyds current account provided by Lloyds Bank.   If you are looking for the Lloyds Bank website please click here.

If you have looked through our FAQs and have been unable to find an answer to your question, you can contact us by:

  • Sending us an e-mail
  • Calling the dedicated Lifestyle Benefit customer helpline on 0345 303 0303 (int/local 01733 462224) Lines are open 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays.

Frequently asked questions

If you make your selection within the 30-day selection period, then you will receive 12 Movie codes per year. If you select Rakuten TV Movie codes as your Lifestyle Benefit after the 30-day selection period, then your benefit will be pro-rated and you will receive less than 12 codes per year, the exact number will depend on when during the year you selected your Lifestyle Benefit.

Rakuten TV is a digitally fulfilled benefit only so if you have provided a valid e-mail address to Lloyds Bank, your Movie codes will be sent to you via e-mail. Please ensure that your e-mail address is up to date in Internet Banking and check your spam folder. If you have not provided an e-mail address on your account, you will need to update your email address via internet or telephone banking in order to receive your Movie codes.

Once the initial 30-day selection period has expired, we will dispatch your first Movie code on the 1st day of the next month, following the completion of your 30-day selection period, so for example if your 30-day selection period ends on 21st May, then your first code will be supplied on 1st June and subsequent codes will be supplied on the 1st of each month following.

If it is your first time using Rakuten TV you need to register on the portal at https://rakuten.tv/uk/campaigns/clublloyds, on their website or the app. Accounts are free and you just need to provide your email address. Your Club Lloyds Movie code can be redeemed against any of the SD or HD Movies available. Just select the movie you want to watch, enter your code (with no spaces) in the ‘Redeem Voucher’ box and your movie is ready to view. Once you have selected your chosen movie rental, it will be available to watch for 48 hours.

The Movie Voucher Codes are valid for all Standard and High Definition movie rentals. Codes are not valid for UHD movies (or part payment towards), content in the “Home Premiere” category, TV shows or movie purchases.

Once you have redeemed your Movie Code and selected your chosen movie rental, it will be available to watch for 48 hours. After 48 hours it will no longer be available in your library. You can watch the movie as many times as you like in this period and even come back to it from different devices.

Many movies can also be downloaded to watch offline on your device. To do this you need to access the movie via the Rakuten TV App and click on the "Download" button on the information page of the movie. This feature is available on most Android and iOS devices. Find out more at https://help.rakuten.tv/hc/en-gb/articles/360000243965.

You can watch your movie online or on the Rakuten TV app across all supported devices: Smart TVs, consoles, (Xbox One and PSP), tablets & smartphones (IOS, Android). Just log in with your Rakuten TV user ID and password For a full list of compatible devices, please visit https://help.rakuten.tv/hc/en-gb/articles/201547311-Compatible-Devices-and-how-to-use-Rakuten-TV-on-these-Devices.

Your first movie code is valid for 60 days from the date it is issued to you, each subsequent movie code is valid for 35 days from the date it is issued to you.

Yes, you will be emailed a new Movie code on the first day of the month, every month of your benefit year.

If you cannot find the email your Movie code was originally sent in, a duplicate code can be re-sent to the email address we have on your account. It cannot be sent to a different email address. Please note however that we cannot reset the expiry date of the code; your first Movie code is valid for 60 days from the date it is first issued to you, and each subsequent month’s Movie code is valid for 35 days from the date it is first issued to you.

For further support please call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile). Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

No, from the date you close your Bank account you will no longer be issued subsequent Movie codes.

The cinema providers for Club Lloyds Lifestyle Benefits are Vue and ODEON. Cineworld is no longer a Club Lloyds cinema provider, although we shall be fulfilling Cineworld tickets selected prior to 1 May 2020, up to 31 May 2020, and all tickets issued will be valid for 12 months following the initial 30-day selection period. The expiry date is printed on the front of each ticket voucher. Please make sure you make your selection as soon as possible to ensure you get a full 12 months before your voucher expires.

If you select Cinema as your Lifestyle Benefit, we will use the postcode originally provided to Lloyds Bank to identify and allocate your nearest cinema provider. If you’d like to amend your choice of cinema provider, you can do so within the 30-day cooling-off period. Please give us a call or go to the Choose Your Benefit page on our website to update your choice.

You can use the cinema finder on this website to identify your nearest cinemas. Simply visit the Choose Your Benefit page and click “Help me choose”. Then, enter your postcode to find your nearest cinema and choose either Vue or ODEON.

Please note that Vue ticket vouchers and half-price popcorn vouchers are only valid at Vue cinemas, ODEON ticket vouchers are only valid at ODEON cinemas and Cineworld tickets are only valid at Cineworld cinemas.

In addition, Vue cinema ticket vouchers and popcorn vouchers may not be used at Vue Dublin, Vue Ashbourne and Vue Limerick.

Once the initial 30-day selection period has expired, we will dispatch your cinema ticket vouchers and popcorn vouchers within 3 working days. Popcorn vouchers are issued for Vue only.

If you have provided a valid e-mail address to Lloyds Bank, your cinema ticket vouchers and popcorn vouchers (for Vue only) will be sent to you via e-mail, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder. If you have not provided an e-mail address on your account, your cinema ticket vouchers and popcorn vouchers (for Vue only) will be sent by 2nd class post, so you may wish to check that your postal address is correct on your Bank Account.

Whether your account is a sole or a joint account, you will receive 6 cinema ticket vouchers per Club Lloyds account per year following the initial 30-day selection period.

If you have chosen Vue as your cinema provider, you will also receive 6 half-price popcorn vouchers that can be redeemed for any sized popcorn with a valid cinema booking.

Your Vue ticket voucher can be exchanged for a 2D or 3D admission ticket to any Vue Cinema in the UK only (excluding Gold Class, Premiere seating, Special, Alternative, Event Cinema screenings, Over 18’s Screenings and Scene Westfield). Tickets can be upgraded to a VIP or Xtreme ticket at no extra charge. For 3D screenings 3D glasses are provided at no extra charge subject to availability.

You can redeem your cinema vouchers online at www.myvue.com by entering the 16-digit code at point of booking under 'Enter Code'. Please note, if you are booking more than one ticket you will need to enter a separate voucher code for each one. You can also redeem your cinema ticket vouchers at the box office.

If you prefer to redeem your tickets at the Box Office in person, please either bring your printed tickets or show the pdf of them on your smartphone to the staff at the counter for them to scan. Please allow time in advance of your chosen screening for vouchers to be scanned by staff. Staff may also enter the code manually at the till if they experience issues scanning the QR code.

You can redeem your half-price popcorn voucher at the Box Office only. It is valid for any size popcorn and can be used on any day, but it must be redeemed in conjunction with a valid cinema ticket booking.

Your Vue cinema ticket voucher can also be used as part payment for upgrades to Scene, Gold and IMAX viewings. You just need to pay the difference between Standard adult price for the upgraded experience and standard Adult 2D admission (not VIP seating).

Your ODEON ticket voucher can be exchanged for one ticket with a standard, Premier or recliner seat for a 2D, 3D or iSense film showing at any ODEON cinema in the UK, except for ODEON Luxe & Dine and BFI IMAX.

At ODEON Luxe Leicester Square the ticket voucher can be used in screens 2-5 but not in the Dolby Cinema.

You can redeem your ODEON ticket voucher online at www.odeon.co.uk or the ODEON app by entering the 9-digit code in the ‘ODEON Promo Code Box’ which appears on the payment page. Please note, if you are booking more than one ticket you will need to enter a separate voucher code for each one. Online booking fees do not apply if you redeem your voucher code online, but will apply for any additional full price tickets in the transaction.

If you prefer to redeem your ticket vouchers at the Box Office in person, please either bring your printed tickets or show the pdf of them on your smartphone to the staff at the counter for them to scan. Please allow time in advance of your chosen screening for vouchers to be scanned by staff. Staff may also enter the code manually at the till if they experience issues scanning the QR code.

Voucher codes cannot be redeemed at ticket machines but tickets can be collected at ticket machines if the ticket is booked online.

ODEON vouchers can be used to upgrade to IMAX, Dolby, Club seats, D-Box seats, VIP seats, or any other premium priced seating. The upgrade fees vary per cinema.

Yes, you can still redeem your Cineworld ticket vouchers provided they have not expired.

Your Cineworld cinema ticket vouchers can be exchanged for Standard adult or child ticket 2D tickets at any Cineworld cinema in the UK.

You can redeem your cinema vouchers online at www.cineworld.co.uk by entering the 16-digit code at point of booking in the "Got a ticket voucher code or CEA carer card" (before choosing your seats) If you reach the payment screen before entering your voucher codes, you have gone too far and will need to go back. Please note, if you are booking more than one ticket you will need to enter a separate voucher code for each one.

If you prefer to redeem your tickets at the Box Office in person, please either bring your printed tickets or show the pdf of them on your smartphone to the staff at the counter for them to scan. Please allow time in advance of your chosen screening for vouchers to be scanned by staff. Staff may also enter the code manually at the till if they experience issues scanning the QR code.

Cineworld vouchers may be upgraded to 3D, 4DX, D-Box and IMAX viewings. The difference in cost between the Standard adult price for the upgraded experience and Standard adult 2D admission is payable.

For best results, we recommend that you download the attachment to your desktop, open it and print it in a PDF reader. If you prefer not to print your vouchers you can also present them to the Box Office at your chosen Vue, ODEON or Cineworld cinema on your smartphone for the staff to scan.

Please allow time in advance of your chosen screening for vouchers to be scanned and redeemed by staff. Staff may also enter the code manually at the till if they experience issues scanning the QR code.

If you continue to have difficulty and would rather have paper vouchers sent to you, please contact our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile).

Club Lloyds cinema ticket vouchers may not be combined with any other ticket offer. They may not be used for premieres or special events or in conjunction with any other promotional discounts, e.g. Meerkat Movies.

All cinema opening times may vary. Please visit www.myvue.com or www.odeon.co.uk or www.cineworld.co.uk to check the opening times of your local cinema.

Your vouchers are valid for 12 months from the date of dispatch. The expiry date is printed on the front of your vouchers. Unfortunately, we are unable to extend the expiry dates on your vouchers.

Cinema ticket vouchers and popcorn vouchers are like cash. Once these have been dispatched to you. whilst we may be able to track where and when they were used, we are unable to track who has used them. For this reason, we are unable to offer refunds or exchanges for any cinema ticket vouchers or popcorn vouchers that are lost or stolen whilst in your possession. Please treat your vouchers with care as we will not accept liability for lost, stolen or damaged vouchers.

If you have lost your cinema ticket vouchers or popcorn vouchers or cannot find the email or letter these were attached to, a duplicate of your cinema ticket vouchers and popcorn vouchers (redeemed and unredeemed) can be re-sent to you.

Once the initial 30-day selection period has expired, gourmet society will dispatch your membership number by email within 2 working days, so you may wish to check that your email address is correct on your Bank Account and check your spam folder if not received.

If you are new to Club Lloyds and have not provided a valid e-mail address to Lloyds Bank, you will be sent a physical membership card from gourmet society within 21 working days. This will be sent by 2nd class post to the address on your Bank Account so please ensure that your address is up to date.

If you have a sole Club Lloyds account, you will receive one digital membership. For joint account holders, each account holder will receive a digital membership number. You need to provide two different email addresses to receive a membership each.

You will need to download the free gourmet society app and activate your membership number, to then access your digital card. Once in the app you can find restaurants near you, make bookings and and track how much you save. You will need to show your in-app digital card in the restaurant to receive your discount.

Yes if you would prefer a physical card please contact our Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) and we will be happy to assist you. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

There are over 6,000 participating restaurants, both well-known chains such as Prezzo, Café Rouge and Pizza Express, Michelin-starred, fine-dining establishments and independent eateries. Check in the gourmet society app or on www.gourmetsociety.co.uk for your nearest participating venue.

Simply enter your town/city or postcode in the gourmet society app or on the website to locate a list of local participating restaurants.

Restaurants will choose to run one of three offers:

  • 2-For-1: On either 1,2 or 3 courses
  • 50% off the food bill
  • 25% off the total bill (includes drinks)

Check the individual restaurant listing at www.gourmetsociety.co.uk to see which they offer.

We recommend you call your chosen restaurant in advance to make a booking, mentioning you have a gourmet society membership. Please present your digital membership card in the app or your physical membership card, when asking for the bill and any relevant discount will be applied.

Please note: discounts and availability vary by restaurant and time of year, please check www.gourmetsociety.co.uk before you dine.

The membership covers at least 2 people each time you dine, although some restaurants may allow unlimited group sizes to use the membership. This information is displayed on each individual restaurant listing in the directory which can be found on www.gourmetsociety.co.uk when logged in as a member or in the gourmet society app.

Your gourmet society membership is valid for 12 months. The expiry date is shown on your digital card in the app or printed on the front of your gourmet society membership card.

Yes. You can visit as many participating restaurants as you like. However, it’s worth checking with individual restaurants in advance to check restrictions on days, party size and menu exclusions.

Some restaurants may feature individual restrictions which are shown on the gourmet society website and in the gourmet society app when you are logged in as a member. Please check your chosen restaurant before making a reservation, as each restaurant will have its own restrictions and exclusions.

The gourmet society have signed exclusive agreements with all the participating restaurants stating that they will give you the special offer. They have a dedicated restaurant liaison team that works very closely with restaurants to ensure the smooth running of the gourmet society.

Your Club Lloyds membership also gives you access to gourmet society plus. This includes discounts on theatre and cinema tickets, hotel stays and other UK attractions. Log in to the members area in the app or website for full details.

If you lose your membership details, please contact gourmet society and they can confirm your membership number so you can access the app or website again.

If you believe that your card has been lost or stolen, please contact our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) and we will be happy to assist you. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Once the initial 30-day selection period has expired. The publisher will dispatch as follows:

  • Print magazines (excluding Esquire) within 8 weeks, Esquire may take up to 12 weeks. Please note: delivery times are approximate as they depend on the publication date and can be delayed over Bank Holiday periods where postal services are reduced. Print magazines will be sent by 2nd class post.
  • Digital magazine activation link within 10 working days.

If you have provided a valid e-mail address to Lloyds Bank and selected a Digital Magazine subscription, these will be sent to you via e-mail, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have selected a Print Magazine subscription you will receive a Print Magazine by post, so you may wish to check that your postal address is correct on your Bank Account.

You can make your choice on this website by going to the Choose your Benefit page. Simply click “View titles” and click on the image of your desired title to select a print or digital subscription.

Alternatively, you can contact our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to help you. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Please choose from the selection of titles listed below. All magazines are available as a print or digital subscription (available on selected Apple devices or Android devices):

  • Bike
  • Bird Watching
  • Car
  • Cosmopolitan
  • Country Living
  • Country Walking
  • ELLE
  • ELLE Decoration
  • Empire
  • Esquire
  • Garden Answers
  • Good Housekeeping
  • Harper's Bazaar
  • House Beautiful
  • Improve Your Coarse Fishing
  • LandScape
  • Men's Health
  • Mother & Baby
  • Practical Photography
  • Prima
  • Q
  • Red
  • Runner's World
  • Steam Railway
  • Today's Golfer
  • Women's Health

Digital subscriptions for Apple are only available on the following devices: iPad, iPad mini, iPhone, iPod touch.

The maximum subscription term is 12 months. If you make your title selection after the 30-day selection period, your subscription will be supplied on a pro-rata basis (this will vary depending on the number of issues within an annual subscription and the publication dates for each title).

The number of magazines issued within the subscription term varies according to the individual publication (for example, currently Esquire has 6 issues per annum, Men's Health has 11 issues per annum, Women's Health has 10 issues per annum and Country Walking has 13 issues per annum).

Once your 30-day selection period has elapsed, you will not be able to change your magazine title choice until your account anniversary.

Unfortunately, magazines subscribed to through the Club Lloyds Lifestyle Benefits programme will not include any promotional items packaged with the magazine that you may see in the shops.

Once the initial 30-day selection period has expired, you will receive your activation link by email from the publisher with full instructions on how to access your digital magazine on your Apple or Android device. Please check that you have a valid email address on your Bank Account and check your spam folder for any e-mail communication.

You will have to access the digital magazine subscription through your chosen magazine app if you are using an Apple device or through the Google Play store on Android devices. Please note, digital magazines can only be viewed on mobile or tablet devices; for a full list of compatible devices, please visit www.greatmagazines.co.uk/digital-magazines.

You will have to access the digital magazine subscription through your chosen magazine app if you are using an Apple device or through the Google Play store on Android devices.

If you are still having trouble accessing your subscription through the above channels, please call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to help you. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Your latest issue will automatically appear as available in the app, but you will need to download it to read it. You may wish to enable push notifications in your device settings to be notified when a new issue is available.

Yes, all issues which fall within your subscription start and expiry date can be viewed on your device.

Once an issue has been downloaded, it is available to read offline.

Club Lloyds Lifestyle Benefits is one of the ways Lloyds Bank reward their qualifying Club Lloyds customers by offering a choice of Lifestyle Benefits; digital movie rentals, cinema vouchers, magazine subscription or digital Gourmet Society membership

To find out more about Lifestyle Benefits please see the “Choose Your Benefit” on this site, for any enquiries regarding your Club Lloyds Bank Account please visit www.lloydsbank.com/club-lloyds.

You will receive a welcome letter or email (depending on your contact preference) from Club Lloyds <admin@clublloyds.com> inviting you to either select your Lifestyle Benefit, choose your cinema or choose your magazine title. Please do not reply to this email as it is a notification-only email address that cannot accept incoming email.

You can make your selection online at “Choose Your Benefit”.

If you need help finding your nearest Cinema, choosing a magazine title or wish to find out more about the choices available, please go to the “Choose Your Benefit” section where you will find more information.

Alternatively, you can call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com .

Add Club Lloyds <admin@clublloyds.com> to your address book to make sure you receive our emails.

You can log in using the link included in your welcome email which was sent to you shortly after your account opening. Alternatively, if you received a welcome letter you can log in here and you will find all the details you need in the letter we sent to you shortly after your account opening.

Your username is your Club Lloyds Bank Account sort code plus account number. For example, if your sort code is 30-12-34 and your account number is 01234567, your username will be 30123401234567. You can find these details on your Club Lloyds debit card.

For your security, the password required for access onto the site is randomly generated and we are unable to change it to a password of your choice. If you would like to generate a new password, click the Forgotten your password link on the login page.

You have 30 days from opening your Club Lloyds account to make your Lifestyle Benefit selection. Once this selection period has expired, you will not be able to change your selection. Your Lifestyle Benefit will be valid for 12 months following the initial 30-day selection period. If you make your selection after this time your Lifestyle Benefit will be supplied on a pro-rata basis.

No. You can select a Lifestyle Benefit any time.

Please note: if you make your selection after the 30-day selection period your Lifestyle Benefit will be supplied on a pro-rata basis. To make your selection use the “Choose Your Benefit” link on this site.

Alternatively, you can call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com .

No. You can select a Lifestyle Benefit any time.

Please note: if you make your selection after the 30-day selection period your Lifestyle Benefit will be supplied on a pro-rata basis. To make your selection use the “Choose Your Benefit” link on this site.

Alternatively, you can call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com .

Your Lifestyle Benefit will be sent to you after the 30-day selection period. After this 30-day period has ended, we aim to dispatch as follows:

  • Rakuten movie codes will be issued on the 1st of the next month, for example if your 30-day selection period ends on 21st May, then your first code will be supplied on 1st June and subsequent codes will be supplied on the 1st of each month following.
  • Cinema vouchers will be issued within 3 working days
  • Gourmet Society digital membership will be issued within 2 working days (physical cards within 21 working days)
  • Print magazines (excluding Esquire) will be issued within 8 weeks, Esquire may take up to 12 weeks
  • Digital magazine activation links will be issued within 10 working days

If you have selected Rakuten movie codes or a Gourmet Society membership as your Lifestyle Benefit we require a valid email address in order to send your Lifestyle Benefit, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have provided an e-mail address to Lloyds Bank and selected cinema vouchers or a Digital Magazine subscription, these will be sent to you via e-mail, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have selected a Print Magazine subscription or cinema vouchers but have not provided an e-mail address on your account, your Lifestyle Benefit will be sent by post, so you may wish to check that your postal address is correct on your Bank Account.

When you open your Club Lloyds account, you have a 30-day selection period in which you may change your choice. Once this 30-day selection period has ended, you will not be able to change your Lifestyle Benefit choice until your account anniversary.

Please refer to the FAQs for each individual benefit for details on how your Lifestyle Benefit will be dispatched.

If you have selected one of our digital Lifestyle Benefits you will receive your benefit by email and must ensure that you supply a valid e-mail address to Lloyds Bank. Please check your e-mail and spam folder first.

If you have not received your Lifestyle Benefit and have ensured your email or postal address is up to date with the Bank, and it is later than the stipulated delivery times, please call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Your Lifestyle Benefit will be valid for 12 months following the initial 30-day selection period. If you make your selection after this time your benefit will be supplied on a pro-rata basis.

Please refer to the FAQs for each individual Lifestyle Benefit for dispatch times.

On the anniversary of your account opening, you may select the same or a new Lifestyle Benefit for the following year.

On the anniversary of your Club Lloyds account opening, you will be sent a communication advising you that you can choose your Lifestyle Benefit for the upcoming year.

You will have 30 days in which to do make your selection. If you are happy with your current Lifestyle Benefit, you do not have to do anything as this will renew automatically after the 30-day selection period.

If you wish to change your Lifestyle Benefit, you will be invited to log on to our website or call us to make a new choice within the 30-day selection period, otherwise your Lifestyle Benefit will automatically renew and cannot be changed until the following anniversary.

If you have supplied a valid e-mail address to Lloyds Bank, details about your Lifestyle Benefit will be sent there within 3 working days from when you opened your account, so please check your e-mail and spam folder first.

If you have not supplied an email address to Lloyds Bank, a letter will have been issued to the postal address you provided to Lloyds Bank within 5 working days from when you opened your account with details about your Lifestyle Benefit.

If you haven’t received any communication from us, or believe your details may be incorrect, please call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Unfortunately there is no cash or other alternative to the stated Lifestyle Benefits, in whole or in part.

If your Club Lloyds account is cancelled, closed or downgraded either by yourself or Lloyds Bank, your chosen Lifestyle Benefit will be cancelled as you will no longer be entitled to this.

If you no longer wish to take advantage of your Lifestyle Benefit, you may cancel this at any time.

To cancel your Lifestyle Benefit, please call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Please contact Lloyds Bank to update your address. You can manage your details in branch or online if you have registered for Online Banking.

Unfortunately we are unable to send your Lifestyle Benefit to you if you are living overseas.

You can log in using the link included in your welcome email which was sent to you shortly after your account opening. Alternatively, if you received a welcome letter you can log in here and you will find all the details you need in the letter we sent to you shortly after your account opening.

Your username is your Club Lloyds Bank Account sort code plus account number. For example, if your sort code is 30-12-34 and your account number is 01234567, your username will be 30123401234567. You can find these details on your Club Lloyds debit card.

For your security, the password required for access onto the site is randomly generated and we are unable to change it to a password of your choice. If you would like to generate a new password, click the Forgotten your password link on the login page.

If you are still having difficulties with our website, please contact our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Your personal details will be retained solely for operating the Club Lloyds Lifestyle Benefits programme. Data collected and held by the Administrator and the Suppliers is done so in accordance with applicable data protection law. The Administrator and the Suppliers will comply with applicable data protection law. For full details of our Privacy Notice please visit www.lloydsbank.com/privacy.

If you still require assistance regarding your Lifestyle Benefit, please contact our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

If you have a query regarding other features of your Bank Account or any other Lloyds Bank products, please contact Telephone Banking on 0345 300 0000. Alternatively, you may visit your local branch.

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