Help and Support

This website is for the sole purpose of selecting and managing Lifestyle Benefits, a feature of the Club Lloyds current account provided by Lloyds Bank.   If you are looking for the Lloyds Bank website please click here.

If you have looked through our FAQs and have been unable to find an answer to your question, you can contact us by:

  • Sending us an e-mail
  • Calling the dedicated Lifestyle Benefit customer helpline on 0345 303 0303 (int/local 01733 462224) Lines are open 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays.

Frequently asked questions

The cinema providers for Club Lloyds Lifestyle Benefits are Vue and Cineworld.

If you select Cinema as your Lifestyle Benefit, we will use the postcode originally provided to Lloyds Bank to identify and allocate your nearest cinema provider. If you'd like to amend your choice of cinema provider, you can do so within the 30-day cooling-off period. Please give us a call or go to the Choose Your Benefit page to update your choice.

You can use the cinema finder on this website to identify your nearest cinemas. Simply visit the Choose Your Benefit page and click "Help me choose". Then, enter your postcode to find your nearest cinema and choose either Vue or Cineworld.

Please note that Vue vouchers are only valid at Vue cinemas and Cineworld vouchers are only valid at Cineworld cinemas.

In addition, Vue cinema vouchers may not be used at Vue Dublin, Vue Ashbourne and Vue Limerick. Cineworld vouchers may not be used at the following: Cineworld Dublin; The Screening Rooms, Cheltenham; Glasgow Science Centre or Picturehouse cinemas.

Once the initial 30-day selection period has expired, we will dispatch your cinema vouchers within 3 working days.

If you have provided a valid e-mail address to Lloyds Bank, your cinema vouchers will be sent to you via e-mail, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have not provided an e-mail address on your account, your vouchers will be sent by 1st class post, so you may wish to check that your postal address is correct on your Bank Account.

Whether your account is a sole or a joint account, you will receive 6 cinema vouchers per Club Lloyds account per year following the initial 30-day selection period.

You can redeem your cinema vouchers online at www.myvue.com by entering the 16-digit code at point of booking under 'Enter Code'. Please note, if you are booking more than one ticket you will need to enter a separate voucher code for each one.

You can also redeem your vouchers at the box office.

If you received your cinema vouchers by e-mail and want to redeem them at the box office, either print them at home and take them to the box office or open them in your smartphone and present them to the box office staff who will scan your voucher.

If you received your cinema vouchers by post and want to redeem them at the box office, please present them to the box office staff who will scan your voucher.

Please allow time in advance of your chosen screening for vouchers to be scanned and redeemed by staff. Staff may also enter the 16-character code manually at the till if they experience issues scanning the QR code.

You can redeem your cinema vouchers online at www.cineworld.co.uk by entering the 16-digit code at point of booking in the "Got a ticket voucher code or CEA carer card" (before choosing your seats) If you reach the payment screen before entering your voucher codes, you have gone too far and will need to go back. Please note, if you are booking more than one ticket you will need to enter a separate voucher code for each one.

You can also redeem your vouchers at the box office.

If you received your cinema vouchers by e-mail and want to redeem them at the box office, either print them at home and take them to the box office or open them in your smartphone and present them to the box office staff who will scan your voucher.

If you received your cinema vouchers by post and want to redeem them at the box office, please present them to the box office staff who will scan your voucher.

Please allow time in advance of your chosen screening for vouchers to be scanned and redeemed by staff. Staff may also enter the 16-character code manually at the till if they experience issues scanning the QR code.

Unfortunately not, Vue vouchers may only be used at Vue cinemas and Cineworld vouchers may only be used at Cineworld cinemas.

For best results, we advise that you download the attachment to your desktop, open it and print it in a PDF reader. If you prefer not to print your vouchers, you can also present them to the box office at your chosen Vue or Cineworld cinema on your smartphone.

Please allow time in advance of your chosen screening for vouchers to be scanned and redeemed by staff. Staff may also enter the 16-character code manually at the till if they experience issues scanning the QR code.

If you continue to have difficulty and would rather have paper vouchers sent to you, please contact our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile).

Club Lloyds cinema vouchers may not be combined with any other ticket offer. They may not be used for premieres or special events or in conjunction with any other promotional discounts, e.g. Meerkat Movies.

For Vue only - Vue Standard tickets can be upgraded online or at the Cinema Box Office to VIP seating at a 2D screening at no extra cost (this is a complimentary upgrade, subject to availability).

All other upgrades are available on payment of difference in cost between Standard adult price for the upgraded experience and Standard adult 2D admission (not VIP seating).

Vue vouchers may be upgraded to 3D, Xtreme, Scene, Gold and IMAX.

Cineworld vouchers may be upgraded to 3D, 4DX, D-Box and IMAX.

All cinema opening times may vary. Please visit www.myvue.com or www.cineworld.co.uk to check the opening times of your local cinema.

Your cinema vouchers are valid for 12 months from dispatch. The expiry date is printed on the front of your cinema vouchers. Unfortunately, we are unable to extend the expiry dates on your vouchers.

Cinema vouchers are like cash, once these have been dispatched to you whilst we may be able to track where and when they were used, we are unable to track who has used them. For this reason, we are unable to offer refunds or exchanges for any cinema vouchers that are lost or stolen whilst in your possession. Please treat your cinema vouchers with care as we will not accept liability for lost, stolen or damaged vouchers.

If you have lost your cinema vouchers or cannot find the email these were attached to, a duplicate of your cinema voucher codes (redeemed and unredeemed) can be re-sent to you.

Once the initial 30-day selection period has expired, Gourmet Society will dispatch your membership card within 21 working days by 2nd class post, so you may wish to check that your postal address is correct on your Bank Account.

If you have provided a valid e-mail address to Lloyds Bank, you will receive confirmation from The Gourmet Society, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have a sole Club Lloyds account, you will receive one membership card. If you have a joint Club Lloyds account, then each account holder will receive one membership card.

There are thousands of participating restaurants, both well-known chains and independent restaurants. Please check www.gourmetsociety.co.uk  for your nearest participating venue or download the Gourmet Society app.

Simply enter your town/city or postcode at www.gourmetsociety.co.uk to find a list of local participating restaurants. You can also use the Gourmet Society app to locate restaurants.

Each participating restaurant will choose to run one of three offers:

  • 2-For-1: On either 1, 2 or 3 courses
  • 50% off the food bill
  • 25% off the total bill (includes drinks)

Check the individual restaurant listing at www.gourmetsociety.co.uk to see which they offer.

We recommend you call your chosen restaurant in advance to make a booking, mentioning you have a Gourmet Society membership card. Please present your membership card or Digital membership card when asking for the bill and any relevant discount will be applied.

Please note: discounts and availability vary by restaurant and time of year, please check www.gourmetsociety.co.uk before you dine.

The card covers at least 2 people each time you dine, although some restaurants may allow unlimited group sizes to use the card. This information is displayed on each individual restaurant listing in the directory which can be found on www.gourmetsociety.co.uk when logged in as a member or in the Gourmet Society app.

Your Gourmet Society membership card is valid for 12 months. The expiry date is printed on the back of your Gourmet Society membership card.

Yes. You can visit as many participating restaurants as you like. However, it's worth checking with individual restaurants in advance to check restrictions on days, party size and menu exclusions.

Some restaurants may feature individual restrictions which are shown on the Gourmet Society website and in the Gourmet Society app when you are logged in as a member. Please check your chosen restaurant before making a reservation, as each restaurant will have its own restrictions and exclusions.

The Gourmet Society have signed exclusive agreements with all the participating restaurants stating that they will give you the special offer. They have a dedicated restaurant liaison team that works very closely with restaurants to ensure the smooth running of the Gourmet Society.

If you believe that your card has been lost or stolen, please contact our dedicated Lifestyle Benefit Helpline 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) and we will be happy to assist you. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Once the initial 30-day selection period has expired. The publisher will dispatch as follows:

  • Print magazines (excluding Esquire) within 6 weeks, Esquire may take up to 12 weeks. Please note: delivery times are approximate as they depend on the publication date and can be delayed over Bank Holiday periods where postal services are reduced. Print magazines will be sent by 2nd class post.
  • Digital magazine activation links within 10 working days.

If you have provided a valid e-mail address to Lloyds Bank and selected a Digital Magazine subscription, these will be sent to you via e-mail, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have selected a Print Magazine subscription or have not provided an e-mail address on your account, you will receive a Print Magazine by post, so you may wish to check that your postal address is correct on your Bank Account.

You can make your choice on this website by going to the Choose your Benefit page. Simply click "View titles" and click on the image of your desired title to select a print or digital subscription.

Alternatively, you can contact our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to help you. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Please choose from the selection of titles listed below. All magazines are available as a print or digital subscription (available on selected Apple devices or Android devices):

  • Bike **
  • Bird Watching**
  • Car **
  • Cosmopolitan *
  • Country Living *
  • Country Walking **
  • ELLE *
  • ELLE Decoration *
  • Empire **
  • Esquire *
  • Garden Answers **
  • Good Housekeeping *
  • Harper's Bazaar *
  • House Beautiful *
  • Improve Your Coarse Fishing **
  • LandScape **
  • Men's Health *
  • Mother & Baby **
  • Practical Photography **
  • Prima *
  • Q **
  • Red *
  • Runner's World *
  • Steam Railway **
  • Today's Golfer **
  • Women's Health *

*Digital subscription available on Apple only
**Digital subscription available on Apple and Android

Digital subscriptions for Apple are only available on the following devices: iPad, iPad mini, iPhone, iPod touch. For a full list of compatible Android devices, please visit www.greatmagazines.co.uk/digital-magazines.

The maximum subscription term is 12 months. If you make your title selection after the 30-day selection period, your subscription will be supplied on a pro-rata basis (this will vary depending on the number of issues within an annual subscription and the publication dates for each title).

The number of magazines issued within the subscription term varies according to the individual publication (for example, currently Esquire has 6 issues per annum, Men's Health has 11 issues per annum, Women's Health has 10 issues per annum and Country Walking has 13 issues per annum).

Once your 30-day selection period has elapsed, you will not be able to change your magazine title choice until your account anniversary.

Unfortunately, magazines subscribed through the Club Lloyds Lifestyle Benefits programme will not include any promotional items packaged with the magazine that you may see in the shops.

Once the initial 30-day selection period has expired, you will receive your activation link by email from the publisher with full instructions on how to access your digital magazine on your Apple, Android or Amazon device. Please check that you have a valid email address on your Bank Account and check your spam folder for any e-mail communication.

You will have to access the digital magazine subscription through your chosen magazine app if you are using an Apple device or through the Google Play store on Android devices. Please note, digital magazines can only be viewed on mobile or tablet devices; for a full list of compatible devices, please visit  www.greatmagazines.co.uk/digital-magazines

Please call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to help you. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Your latest issue will automatically appear as available in the app, but you will need to download it to read it. You may wish to enable push notifications in your device settings to be notified when a new issue is available.

Yes, all issues which fall within your subscription start and expiry date can be viewed on your device.

Yes. Once an issue has been downloaded, it is available to read offline.

Club Lloyds Lifestyle Benefits is one of the ways Lloyds Bank reward their qualifying Club Lloyds customers by offering a choice of Lifestyle Benefits; cinema vouchers, magazine subscription or Gourmet Society membership.

To find out more about Lifestyle Benefits please see the "Choose Your Benefit" on this site, for any enquiries regarding your Club Lloyds Bank Account please visit  www.lloydsbank.com/club-lloyds.

You will receive a welcome letter or email (depending on your contact preference) from Club Lloyds <admin@clublloyds.com> inviting you to either select your Lifestyle Benefit, choose your cinema or choose your magazine title. Please do not reply to this email as it is a notification-only email address that cannot accept incoming email.

You can make your selection online at "Choose Your Benefit".

If you need help finding your nearest Cinema, choosing a magazine title or wish to find out more about the choices available, please go to the "Choose Your Benefit" section where you will find more information.

Alternatively, you can call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Add Club Lloyds <admin@clublloyds.com> to your address book to make sure you receive our emails.

You can log in here your username is your Club Lloyds Bank Account sort code plus account number. For example, if your sort code is 30-12-34 and your account number is 01234567, your username will be 30123401234567. You can find these details on your Club Lloyds debit card.

Your password can be found on your welcome email or letter which was sent to you shortly after your account opening (please ensure that there are no spaces before or after the password).

For your security, the password required for access to the site is randomly generated and we are unable to change it to a password of your choice. If you would like to generate a new password, click the Forgotten your password link on the login page.

You have 30 days from opening your Club Lloyds account to make your Lifestyle Benefit selection. Once this selection period has expired, you will not be able to change your selection. Your Lifestyle Benefit will be valid for 12 months following the initial 30-day selection period. If you make your selection after this time your Lifestyle Benefit will be supplied on a pro-rata basis.

No. You can select a Lifestyle Benefit any time.

Please note: if you make your selection after the 30-day selection period your Lifestyle Benefit will be supplied on a pro-rata basis. To make your selection use the "Choose Your Benefit" link on this site.

Alternatively, you can call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

No. You can select a Lifestyle Benefit any time.

Please note: if you make your selection after the 30-day selection period your Lifestyle Benefit will be supplied on a pro-rata basis. To make your selection use the "Choose Your Benefit" link on this site.

Alternatively, you can call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Your Lifestyle Benefit will be sent to you after the 30-day selection period. After this 30-day period has ended, we aim to dispatch as follows:

  • Cinema vouchers within 3 working days
  • Gourmet Society membership cards within 21 working days
  • Print magazines (excluding Esquire) within 6 weeks, Esquire may take up to 12 weeks
  • Digital magazine activation links within 10 working days

If you have provided an e-mail address to Lloyds Bank and selected cinema vouchers, Gourmet Society membership or a Digital Magazine subscription, these will be sent to you via e-mail, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have selected a Print Magazine subscription or have not provided an e-mail address on your account, your Lifestyle Benefit will be sent by post, so you may wish to check that your postal address is correct on your Bank Account.

When you open your Club Lloyds account, you have a 30-day selection period in which you may change your choice. Once this 30-day selection period has elapsed, you will not be able to change your Lifestyle Benefit choice until your account anniversary.

Please refer to the FAQs for each individual benefit for details on how your Lifestyle Benefit will be dispatched. 

If you have selected to receive your benefit by email and have supplied a valid e-mail address to Lloyds Bank, your Lifestyle Benefit will be sent there, so please check your e-mail and spam folder first.

If you have not received your Lifestyle Benefit and it is later than the stipulated delivery times, please call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Your Lifestyle Benefit will be valid for 12 months following the initial 30-day selection period. If you make your selection after this time your benefit will be supplied on a pro-rata basis.

Please refer to the FAQs for each individual Lifestyle Benefit for dispatch times.

On the anniversary of your account opening, you may select the same or a new Lifestyle Benefit for the following year.

On the anniversary of your Club Lloyds account opening, you will be sent a communication advising you that you can choose your Lifestyle Benefit for the upcoming year.

You will have 30 days in which to make your selection. If you are happy with your current Lifestyle Benefit, you do not have to do anything as this will renew automatically after the 30-day selection period.

If you wish to change your Lifestyle Benefit, you will need to log on to our website or call us to make a new choice within the 30-day selection period, otherwise your Lifestyle Benefit will automatically renew and cannot be changed until the following anniversary.

If you have supplied a valid e-mail address to Lloyds Bank, your confirmation will be sent there, so please check your e-mail and spam folder first.

If you haven't received any communication from us, or believe your details may be incorrect, please call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Unfortunately there is no cash or other alternative to the stated Lifestyle Benefits, in whole or in part.

If your Club Lloyds account is cancelled, closed or downgraded either by yourself or Lloyds Bank, your chosen Lifestyle Benefit will be cancelled as you will no longer be entitled to this.

If you no longer wish to take advantage of your Lifestyle Benefit, you may cancel this at any time.

To cancel your Lifestyle Benefit, please call our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Please contact Lloyds Bank to update your address. You can manage your details in branch or online if you have registered for Online Banking.

Unfortunately we are unable to send your Lifestyle Benefit to you if you are living overseas.

Your username is your Club Lloyds Bank Account sort code plus your account number. For example, if your sort code is 30-12-34 and your account number is 01234567, your username will be 30123401234567. You can find these details on your Club Lloyds debit card.

Your password can be found on your welcome email or letter which was sent to you shortly after your account opening (please ensure that there are no spaces before or after the password).

For your security, the password required for access to the site is randomly generated and we are unable to change it to a password of your choice. If you would like to generate a new password, click the Forgotten your password link on the login page.

If you are still having difficulties with our website, please contact our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

Your personal details will be retained solely for operating the Club Lloyds Lifestyle Benefits programme. Data collected and held by the Administrator and the Suppliers is done so in accordance with applicable data protection law. The Administrator and the Suppliers will comply with applicable data protection law. For full details of our Privacy Notice please visit www.lloydsbank.com/privacy.

If you still require assistance regarding your Lifestyle Benefit, please contact our dedicated Lifestyle Benefit Helpline on 0345 303 0303 (+441733 462224 if calling from abroad or from a mobile) who will be able to assist. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays. Or if you prefer, please email us at enquiries@clublloyds.com.

If you have a query regarding other features of your Bank Account or any other Lloyds Bank products, please contact Telephone Banking on  0345 300 0000. Alternatively, you may visit your local branch. 

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