General

Do I have to select my Lifestyle Benefit within a certain time frame?
To receive your Lifestyle Benefit in full for 12 months, you have 30 days from opening your Club Lloyds account to make your Lifestyle Benefit selection. You may change your choice within this initial 30 day period, but once this period has expired, you will not be able to make any further changes to your Lifestyle Benefit selection. Your benefit will be active for 12 months following the initial 30 day period. If you make your selection after this time your benefit will be supplied on a pro-rata basis.

When will I receive my chosen Lifestyle Benefit?
After the initial 30 day period has expired, we aim to dispatch Gourmet Society membership cards within 21 days and Vue cinema tickets within 3 working days. Due to print and publishing dates, it could take up to 6 weeks to receive your first magazine. For digital magazines, you will receive an activation link from Hearst magazines within 10 working days. Please refer to the individual terms and conditions for further details on dispatch.

I have not received a confirmation email/letter upon choosing my Lifestyle Benefit. What do I do?
Please check your spam filter for any emails from us. If you haven't received any communication from us, please call our dedicated Lifestyle Benefit Helpline on 0345 3030303 or +441733 462224 if you are calling from abroad. Lines are open 8am-10pm, 7 days a week.

I'm having technical difficulties with this website, what should I do?
Please contact our dedicated Lifestyle Benefit Helpline on 0345 3030303 (+441733 462224 if calling from abroad) for further assistance. Lines are open 8am-10pm, 7 days a week.

How do I qualify for Club Lloyds Lifestyle Benefits?
Lifestyle Benefits come with Club Lloyds, a current account that provides a more rewarding approach to everyday banking. To find out more visit www.lloydsbank.com/club-lloyds.

I haven't yet received my Lifestyle Benefit.
After the initial 30 day period (in which you can change your benefit) has expired, we aim to dispatch Gourmet Society memberships and Vue cinema tickets within 21 days. Magazines can take up to 6 weeks. Please refer to the individual terms and conditions for further details on dispatch.

If it is later than the stipulated delivery times, please call our dedicated Lifestyle Benefit Helpline on 0345 3030303 (+441733 462224 if calling from abroad) who will be able to assist. Lines are open 8am-10pm, 7 days a week.

How long will my Lifestyle Benefit last?
You will be able to enjoy your chosen Lifestyle Benefit for 12 months following the initial 30 day period in which you can amend your choice. After the first 12 months, you may select the same or a new Lifestyle Benefit for the following year.  

What happens to my chosen benefit if I cancel my Club Lloyds account?
If you close your Club Lloyds account, your chosen Lifestyle Benefit will be cancelled.

How do I change my Lifestyle Benefit when the current year is up?
On the anniversary of your account opening, you will be sent an email or letter asking you to choose your benefit for the following year. Your choice must be communicated to us within 30 days or you will be deemed to have chosen the same benefit for the following year.

I am not happy with the choice of Lifestyle Benefits, am I eligible for anything else?
Unfortunately, there is no cash or other alternative to the stated Lifestyle Benefit, in whole or in part.

How will you use my personal information?
Your personal details will be retained solely for the purpose of operating the Club Lloyds Lifestyle Benefits programme. Data collected and held by the Administrator will only be shared with the relevant Reward Suppliers in order to process your Lifestyle Benefit. These Lifestyle Benefits are administered by The Grass Roots Group UK Ltd, PO Box 61, Tring, Hertfordshire, HP23 5QZ. Company Registration Number 4155659. For full details of our Privacy Notice please visit www.lloydsbank.com/privacy.

Whom may I contact if I have more questions? 
Please contact our dedicated Lifestyle Benefit Helpline on 0345 3030303 (+441733 462224 if calling from abroad) who will be able to help you. Lines are open 8am-10pm, 7 days a week.


Vue FAQ


Where can I use my Vue cinema vouchers?
You can use your cinema vouchers at any of Vue's UK cinemas. To find your nearest Vue cinema, please visit www.myvue.com/cinemas.

Can I use my tickets with offers such as Orange Wednesdays?
Vue tickets may not be combined with any other ticket offer. It may not be used for premieres or special events or on any other promotional discounts e.g. Orange Wednesdays.

When is my local Vue cinema open?
All cinema opening times may vary. It is best to refer to the website www.myvue.com/cinemas or contact your local Vue cinema directly for opening hours.

When do my cinema tickets expire?
Your Vue cinema vouchers are valid for 12 months. The expiry date is clearly printed on the front of your cinema vouchers.

Can I upgrade my tickets to 3D, VIP, Xtreme, Scene or Gold showings?
Upgrades to 3D, VIP, Xtreme, Scene and Gold are available on payment of difference in cost between standard adult price for the upgraded experience and standard adult 2D admission.

What should I do if I lose my tickets?
Please contact our dedicated Lifestyle Benefit Helpline on 0345 3030303 (+441733 462224 if calling from abroad) who will be able to help you. Lines are open 8am-10pm, 7 days a week.

When will I receive my cinema vouchers?
Your tickets will be dispatched after the initial 30 days (when you can amend your selection) and should be with you within 5 days.


Gourmet Society FAQ


Do I have unlimited use of the card for 12 months?
Yes. You are able to visit as many restaurants as you like. However, it's worth checking with individual restaurants in advance.

How do I find my local participating restaurants?
Simply enter your town/city or postcode at www.gourmetsociety.co.uk to find a list of local participating restaurants. You can also use the downloadable App to locate restaurants.

What are the excluded days/times of my chosen participating restaurant?
Please check the individual restaurant before making a reservation, as each restaurant will have its own restrictions and exclusions.

When will I receive my Gourmet Society Membership card?
Once the initial 30 day period has expired, we will dispatch your Gourmet Society dining card to you. Please allow up to 21 days to receive your dining card.  

Where can I use my Gourmet Society dining card?
There are more than 6000 participating restaurants, both well-known chains and independent restaurants. Please check www.gourmetsociety.co.uk for your nearest participating venue.

How do I make a booking?
We recommend you call your chosen restaurant in advance to make a booking, mentioning you have a Gourmet Society Membership. Hand over your Gourmet Society Membership card when asking for the bill and your waiter will apply the relevant discount to your bill.

What should I do if I lose my Gourmet Society dining card?
For any lost or stolen cards, please contact our dedicated Lifestyle Benefit Helpline on 0345 3030303 (+441733 462224 if calling from abroad) and we will be able to assist you. Lines are open 8am-10pm, 7 days a week.

How do I find out about new Gourmet Society restaurants?
The Gourmet Society is always adding to its directory of restaurants. To keep its members up to date, the Gourmet Society sends out fortnightly e-newsletters, including entertaining features and interviews. The quickest way to find out about new participating restaurants is to regularly check out the news section on the website.

How do I know that restaurants will accept the card?
The Gourmet Society has signed exclusive agreements with all of the participating restaurants stating that they will give you the special offer. They have a dedicated restaurant liaison team that works very closely with restaurants to ensure the smooth running of the Gourmet Society.

When will my Gourmet Card expire?
Your Gourmet Society Membership card is valid for 12 months. The expiry date is clearly printed on the front of your Gourmet Society Membership card.


Magazines FAQ


General


How do I select my annual magazine subscription?
If selecting an annual magazine subscription as your Lifestyle Benefit, you will also need to confirm the publication title. You can do so on this site or by calling our dedicated Lifestyle Benefit Helpline on 0345 3030303 (+441733 462224 if calling from abroad). Lines are open 8am-10pm, 7 days a week.

Am I able to change my magazine choice halfway through the year?
Unfortunately not. You will only be able to change your Lifestyle Benefit after the current year expires.

I have a print subscription. Does it include access to the digital edition?
Currently, print subscribers do not have access to the digital edition of their chosen magazine.

Can I change my subscription from print to digital, and vice versa?
For magazines available in both print and digital format, it will only be possible to change your subscription after 12 months.


Print


This month's copy has not arrived. What should I do?
Please allow up to 6 weeks for delivery of your first issue. If you think your next issue is now due please contact our dedicated Lifestyle Benefit Helpline on 0345 3030303 (+441733 462224 if calling from abroad) who will be able to help you. Lines are open 8am-10pm, 7 days a week.

My copy arrived damaged. What should I do?
Please contact our dedicated Lifestyle Benefit Helpline on 0345 3030303 (+441733 462224 if calling from abroad) who will be able to help you. Lines are open 8am-10pm, 7 days a week.

What if my address changes during my annual subscription?
Please contact Lloyds Bank to update your address and we will ensure your updated details are passed on to the publisher.

My details have changed and I forgot to update my address. Can I get the last month's issue resent?
Sadly we're unable to send a repeat copy to a new address. Please contact Lloyds Bank to change your address and we will ensure that your details are updated with the publisher.


Digital


How do I download my magazine?
After selecting your chosen digital magazine title, you will receive a confirmation email from Hearst Magazines containing a customer number and an activation link, which you will need to access on your Apple device.
To activate the link, you will need to enter your customer number, first name and surname, and create a password.
Once the link has been activated, simply open the Newsstand app in your device to be guided to your chosen title and download your first issue.

Do I automatically get a new issue each month?
Your latest issue will automatically appear as available in the app, but you'll need to download it to read it. You may wish to enable push notifications in your Settings to be notified when a new issue is available.

I haven't received my digital magazine subscription. What do I do?
Please contact our dedicated Lifestyle Benefit Helpline on 0345 3030303 (+441733 462224 if calling from abroad) who will be able to help you. Lines are open 8am-10pm, 7 days a week.

Can I view back issues once the latest issue has been downloaded?
All issues which fall within your subscription start and expiry date can be viewed on your device.

Can I read my magazines offline?
Yes. Once an issue is downloaded it's available for offline use.

What happens to my issues once the subscription runs out?
Once you have received your digital copy, you can archive it and view it anytime, even after your digital subscription has expired.

Lifestyle Benefits are administered by The Grass Roots Group UK Ltd, Pennyroyal Court, Station Road, Tring, Herts, HP23 5QZ.Company Registration Number 4155659. Grass Roots Group UK Ltd use different 3rd party supplier to provide each benefit. These are subject to the supplier's terms and conditions. Benefits can’t be combined with any other offer or exchanged for cash or other alternatives. One benefit per account is available each 12 months. The selection may be subject to change upon notice by Lloyds Bank or Grass Roots Group UK Ltd. Exclusions apply. You can change or cancel the choice you made at account opening within 30 days. If you did not make a selection when you joined Club Lloyds you can do so by contacting 0345 303 0303 or visiting clublloyds.com If you do this more than 30 days after you open or upgrade your account you will receive your Lifestyle Benefit on a pro rata basis. After that the selected benefit can only be changed within a restricted window around the anniversary of when you opened the account. Grass Roots Group UK Ltd will write to you to remind you about this closer to the time. Lifestyle Benefits are subject to Grass Roots Group UK Ltd’s terms and conditions as well as the supplier’s terms and conditions for each individual benefit. Apple is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.

Clublloyds.com is hosted and administered for Lloyds Bank by The Grass Roots Group UK.